Managing by Process NOT by Luck

Lean Manufacturing, TOC, The Toyota Way!! Call it whatever you want, but Mike Anderson’s “Managing by Process NOT by Luck” seminar will help you to understand how to Develop, Train, Test, and Audit your employees with the use of SOP’s (Standard Operating Procedures). This was the highest rated workshop at NACE four years in a row.

The number one reason vehicles don’t get delivered on time is due to broken or incorrect parts not identified during the disassembly process. Why? If you are “Systems Dependent, Not People Dependent” this is totally preventable. This workshop, in partnership with the online SOP system, SOP MD, shows you how.

Learn how to “Manage by Process NOT by Luck” and reduce the stress and chaos found in so many shops today. This course will provide you with the insight on how to avoid the top 10 reasons that prevent a vehicle from being delivered on time.

This course is based on Michael Anderson’s personal experiences of managing the repair process in multiple locations. The attendee will learn how to think “OUTSIDE THE BOX” in addressing today’s Collision Repair needs. Learn to view “Obstacles as Opportunities in Work Clothes!!!”

This seminar can be customized for a 4, 6, or 8 hour program.

Target Audience - Collision or Mechanical Management and Technical

This Mike Anderson seminar is certified by the Automotive Management Institute (AMI).